We offer several methods for payment, you can choose between Credit Card, Online banking, or automatic EFT. Please contact our office for descriptions on our different payment options and how to get setup for each.

No, we normally never charge you for repairs. The only time a repair fee may be charged is if you physically cause damage to our equipment or cables, however this will be determined on a case by case basis. If the repair involves additional equipment to improve your connection there may be an additional charge.

At the end of your contract term you automatically change to month-to-month billing. There is typically no price change when your contract term ends unless you are using one of our managed routers, in which case the router management fee would also be added to your monthly bill. You can also choose to renew your contract to avoid the extra charge.

Yes, being on a contract doesn't lock you into your plan, you can select any plan we offer in your area. You can upgrade to a higher speed plan at any time with just a simple call to our office. You can also downgrade your plan if needed, however you will need to be on the previous plan for at least one full billing cycle before the downgrade can occur. Month-to-month customers also follow the same package upgrade/downgrade rules.

When you need to cancel your service we will need to retrieve all our equipment undamaged before we can close your account. If we are unable to collect our equipment or if returned with irreparable damage you may be charged for the cost of the equipment. Ideally if you are having service issues we would like to do everything possible to ensure you are satisfied with our internet service before uninstalling our equipment. If you are cancelling while in contract you will be charged a fixed cancellation fee per each month you have remaining on your contract term. This fee may be waived if there are issues with the service we cannot resolve. If you are moving we will try to have the service reassigned to the new owners otherwise we will uninstall the equipment.